A ticketing system is the most widely used communication medium that web hosting companies offer to their clients. It’s most often part of the billing account and is the quickest way to tackle a problem that takes a certain period of time to investigate or that needs to be escalated to a system administrator. Thus, all comments added by either party will be stored in the exact same location in case someone else wants to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative side of using a ticketing system with most hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you will need to sign in and out of no less than two accounts in order to accomplish a specific procedure or to get in touch with the company’s help desk support staff. If you want to manage a handful of domains and each one is hosted in a separate account, you will need to use an even larger number of accounts at the same time. Furthermore, it may take substantial time for the provider to process your ticket request.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we use for our cloud web hosting is not separate from the web hosting account. It is included in our all-inclusive Hepsia hosting Control Panel and you will be able to access it whenever you want with only a few mouse clicks, without ever signing out of your account. The ticketing system comes with a quick-search box, which will help you track down de facto any support ticket that you have already posted, in case you need it. Moreover, you can read knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to fix a given problem even before you actually submit a ticket. The ticket response time is maximum 1 hour, which goes to say that you can obtain timely assistance whenever you need one and in case our tech support staff recommends that you do something inside your hosting account, you can do it straight away without the need to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which implies that you won’t need another platform to get in touch with our technical support staff – you can do this on the spot if you come across an issue. Posting a new ticket requires several clicks and tracking down an older one is just as simple. With our intelligent search functionality, you can quickly track down any ticket that you’ve posted in the past. You can open a ticket at any moment as our client support engineers are at your service day and night and answer in no more than 1 hour, although it rarely takes this much to receive support. With Hepsia, you’ll have everything in one single location and you can just forget about going through 2 or more platforms to resolve a simple problem.