When your website hosting service provider offers live chat support, you will be able to speak with an agent live and learn helpful info or get an issue resolved in a timely manner. The key advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet connection, therefore you will not pay any fees in the event that you are in a different country or state. In addition, it will be easier to copy and paste data like domains, usernames or error messages in other words details which are sometimes difficult to give to the other side on the phone. The live chat is also a quicker solution to contact the web hosting supplier's support crew compared to using a ticketing system. Last, but not least, in case some trouble needs a bit more time to be taken care of, you can do something different while you wait for assistance on the live chat, which means that you will not lose time - something that is not possible in case you are on the telephone.

Live Chat Support in Cloud Web Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You'll be able to contact us every day, which includes weekends and holidays, and we can give you more info about the cloud web hosting that we supply in case you are not among our customers yet, or about general and billing questions if you already have a user profile. Although for entirely tech issues you need to open a trouble ticket to our tech support team, as such issues will need more time to be dealt with, you may still contact us on our live chat for some tech details. For instance, we will help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you time and effort. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as standard with our services, which means that if you have any questions about our semi-dedicated servers, you will be able to talk with our customer care team anytime regardless of whether you've already obtained your account or not. In general, the chat service is intended for billing, pre-sales and basic questions and issues, yet we are able to assist you with a lot of technical questions as well. We can help you select the proper plan for your websites in case you do not have an account yet, we can answer all the billing questions or concerns you may have or we can help you with installing your new email address on your personal computer or smartphone - all the aforementioned will be done in a timely manner because our live chat service is accessible all the time, each and every day. No matter when you want assistance, you'll be able to talk with an agent and save a lot of time.