One-Hour Response Guarantee in Cloud Web Hosting
If you’re using one of our cloud web hosting and you have a query or run into some challenge, you can touch base with us 24/7 by posting a technical support ticket or by writing an e-mail and we’ll make certain that you have an answer in no more than an hour. In case the issue can be solved, we’ll do it before we respond, whilst if there is something that you have to do on your end, we will provide you with all the necessary information – what settings to check, what possible solutions to try, etc. Typically, you’ll receive a reply within maximum half an hour, which goes to say that waiting around for hours and hours on end or even for more than one day to receive help is something out of the question. Our 1-hour response time guarantee applies to any query that you might have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk team members will be at your disposal all the time and they’ll answer any trouble ticket that you open through your hosting Control Panel within no more than one hour. The response time is guaranteed regardless of whether you have a general enquiry relating to your semi-dedicated server or you encounter a certain challenge and you will not have to wait even that long for most issues. No matter what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we’re available 24 hours a day, 7 days a week to take care of any billing, technical or general issue. In case you contact us about anything that’s within our capability, we will sort it out before we reply to you, so you will not have to wait for hours or even days while the problem remains. If there’s something that you need to do on your end, we will supply you with the needed details – what possible solutions to try, what actions to take, etc.