You will find lots of cloud web hosting companies on the market, yet the majority of them are resellers that have limited resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you will get through this way of communication may vary based on the supplier - some provide experienced phone support, while others offer common and customer support only because some matters are more time-consuming and it is far easier to be resolved via a trouble ticket, especially if the issue needs to be escalated. Still, it is good to find that you can always reach your web hosting supplier since there are many small issues that can be managed effectively and in a timely manner with a phone call, not mentioning that you are able to get more details for the services even before you become a customer.

Phone Support in Cloud Web Hosting

As we have live telephone support 14 hrs daily, you're able to get in touch with us and talk to one of our customer support agents to find out more about all cloud web hosting that we offer and make sure that our servers match the system requirements for your sites before you purchase anything. For your benefit, we now have telephone numbers on 3 different continents and you'll be able to call the one nearer to you - in the USA, Great Britain or Australia. In case you're already a customer, you can phone us about general and billing issues, and even about some technical issues. In case the trouble is strictly technical or it needs more time to analyze, you should use our ticketing system, which will enable both you and our technical support crew to track the details supplied by both sides.

Phone Support in Semi-dedicated Servers

The support services forall of the semi-dedicated server packages that we provide include real-time phone support for fourteen hours every day. In case you are unsure which plan is suitable for your web sites, you want to learn more about the plan's specs or you'd like to have any other type of info on our solutions, you will be able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our support agents will help you. If you currently have an account, you can get in touch with us about general and sales issues, although we are often able to assist with a variety of tech issues as well. For entirely technical difficulties you should use our integrated ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option if your problem can take extra time to be resolved or it needs to be escalated to our sysadmins.