24/7 Customer Support in Cloud Web Hosting
All of our cloud web hosting come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our services before you make a purchase or you are an existing client and you have a question or a difficulty, you are able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines around the world for your convenience and live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex matters or any matters that need longer time to research and take care of. Unlike various other web hosting service providers, our trouble tickets come with a guaranteed max response time of just 1 hour, thus regardless of what your problem is, it will be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try out our support services even before you get a semi-dedicated server account from our company since we have telephone and online chat support for billing, pre-sales and basic queries. Our agents will assist you to pick the right package or offer you info about our servers, so as to confirm if the system requirements for your sites are met. When you're an existing client, you also have the option to get in touch with us through email or via our ticketing system, which can be accessed via the Hepsia hosting Control Panel. We warrant that every time you use any of these 2 methods of contact, you will get an answer within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other suppliers, even large ones, you'll be able to compare the reply time because it ordinarily takes a full day for them to address a support ticket.
24/7 Customer Support in VPS Servers
In case you buy a VPS server through our company, you will be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you're a current customer and you require assistance with some technical issue which requires additional time to analyze or resolve, you'll be able to open a support ticket from your billing account or you can send an email and we will handle the problem and send you a response within 1 hour. The reply time is warranted 24/7, which includes holidays and weekends, however for many problems it takes no more than 30 mins to get assistance. Our support service covers the VPS and all pre-installed software it features, so if you'd like to have help with third-party applications, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to get well-timed support in general, let alone if you manage a whole server, so each and every dedicated server that we offer includes 24/7 support with 1-hour response time warranty whatever the situation. This service is totally free for any type of problems with your server or the software that was installed by our administrators through the setup, so you can contact us as many times as you would like, even during holidays. You could either open a trouble ticket from the billing area or you can send an e-mail message, and the actual response time for either of these rarely surpasses 30 minutes since we have administrators available 24-7-365. If you need general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers that we have on three continents or you can take advantage of our live chat service and consult with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through the billing Control Panel.