Customer Support Channels
A 1–hour Response Guarantee
Our customer help crew is qualified to fairly quickly deal with all our cloud web hosting users’ concerns and information questions. Via our ticket system, you are able to fill in your request and a support crew representative will most likely get back to you within maximum an hour. In reality, practice has shown that the standard answer time is Twenty minutes.
A Top–quality Support Service
You are able to contact us 24x7x365 with any question you’ve got in connection with our services. We have got technicians working on a regular basis to offer you help whenever necessary. You could use the ticket system or send us a message at any time, or you can grab the telephone or use the live chat within business hours.
An Intuitive Help Section
Our Control Panel presents a broad knowledge base which is included in all areas. In each area, you’ll find a Help button which will load for you a list of step–by–step courses on how to utilize a specific feature or execute a specific action. Additionally, we have created mini seminar videos as a way to get a better idea of the Control Panel’s interface.