Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every single support request you send to us will be attended to within maximum sixty minutes. If for any reason whatsoever your support ticket or email calls for further assistance from a server administrator, we will forward it and leave a comment to notify you that your issue is being examined. If you order our Optional Admin Services package, all of the services included there will be performed at a time of your preference.
A Premium Technical Support Service
Should you require any assistance using the Control Panel or with any of the applications that we have preinstalled on the dedicated server for you, do contact the technical support staff anytime through the ticketing system. Furthermore, should you require assistance managing your server, you can make use of the Optional Admin Services package, which includes weekly Operating System updates, installation and problem troubleshooting services, server monitoring and restarting services, backup hard disk storage space, etc.
A User–Friendly Help Area
Our Control Panel has been installed by default for each dedicated server. Among its functions is a very convenient integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most educational articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Control Panel.