Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help Center integrated into your Control Panel. It includes a large knowledgebase with frequently asked questions and detailed how–to articles written by our seasoned client support staff.

  • Top quality support service
  • How–To Videos

  • If you prefer to see how a task is achieved or how a problem is taken care of, instead of just reading about it, then check out our selection of step–by–step video tutorials. They address plenty of different issues and will help you swiftly find your way around our Control Panel.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • All our semi–dedicated servers are backed up by a 24/7 help desk support service and feature a 1–hour support ticket response time guarantee. Our well–trained support engineers will be at your disposal 7 days a week and will rectify any problem that you may possibly encounter within less than one hour after the customer support ticket submission. In most cases, a response will be given to you in less than 20 minutes.