Support and Help Channels

  • 1 hour ticket response time
  • A one hour Inquiry Resolution Guarantee

  • Each ticket that you post to the customer assist team will be handled within about 1 hour. All general queries will be resolved immediately. Nevertheless, if the service inquiry you have posted needs some help from a skilled technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Expert Client Assist Service

  • We give you 24 hours a day tech help and support by using a turbo–fast ticketing solution incorporated into your Control Panel. You’re able to email us at any time about any of the software packages that come pre–configured on your virtual server, which include the desired OS, the server management panel and our custom produced Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A thorough and frequently updated collection of articles is integrated into our custom–built Control Panel. It gives you quick tips about how to conduct all the regular website maintenance tasks. The Help zone gives you in–depth how to content articles and step by step video courses. You can gain access to the Help section by pressing the Help or Video buttons in the top right side of each Control Panel section.